Mistakes To Learn From

Back in the early 90’s, I had just been hired as VP, Services for TransGas Management (TransEnergy – eventually acquired by Altra and now part of FIS/Sungard as part of their acquisitions). It took me no more than a couple of days to establish that this fledging ETRM vendor had no clue how to implement its own software and the one resource who was tasked with this activity for six clients was near exhaustion. I started a recruitment drive, set up a set of training courses and a high-level implementation methodology as well as a support help desk and infrastructure over the next several months funding the addition of staff with consulting services like report writing and so on. I later moved into the VP Marketing role at TransEnergy and a certain Patrick Reames took on the role of VP Services a little later. I took an active interest in Patrick’s detailed extension of the implementation methodology and training. So where am I going with this history lesson? Glad you asked! A few weeks ago, I was sat at a vendor’s user conference listening intently to one of its users explain how it had implemented the product. It was a

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