For any CTRM/CM vendor, implementation and support can be a key differentiator. I recently spoke with Jasmine Assan of Phlo Systems about its implementation approach and much more. Jasmine is product manager for OpsPhlo, Phlo System’s Commodity Management solution, and also a business analyst. “I oversee the implementation of the solution at clients, any customizations and integration that needs to happen and provide implementation support,” she told me. That prompted me to ask about implementation and how Phlo Systems approaches it. Phlo has developed an implementation methodology, and it is a 40-step process she told me. It starts with a pre-implementation discovery phase – basically a project initiation and planning that looks at all aspects of how to get the project started, staffed, managed and scoped. An aspect of this part of the project is to determine which modules are essential for the go live. One aspect of Phlo’s approach is to get the basic system up and running as soon as possible. This will involve in part, configuring the solution in terms of things like commodities, markets, accounting practices and so on, she told me. “The idea is to define a core solution to get them started with.” Points… continue reading