{"id":18039,"date":"2024-04-10T03:14:11","date_gmt":"2024-04-10T07:14:11","guid":{"rendered":"https:\/\/www.comtechadvisory.com\/blog\/energy-one-emphasizes-customer-support-ahead-of-customer-day\/"},"modified":"2024-04-10T03:14:11","modified_gmt":"2024-04-10T07:14:11","slug":"energy-one-emphasizes-customer-support-ahead-of-customer-day","status":"publish","type":"post","link":"https:\/\/www.comtechadvisory.com\/blog\/energy-one-emphasizes-customer-support-ahead-of-customer-day\/","title":{"rendered":"Energy One Emphasizes Customer Support Ahead of Customer Day"},"content":{"rendered":"
At the heart of each customers\u2019 journey at Energy One is a team of experts who understand each clients\u2019 business and needs at every stage. This, according to Chief Customer Officer, Karen Sanders, is what positions Energy One as a truly collaborative and trusted partner. Karen heads up the customer care function at Energy One\u2019s UK office, which encompasses technical support, business analysis, implementation and day-to-day relationship management. This multi-divisional approach enables the customer care function at Energy One to have a helicopter view of each customers\u2019 journey, which means that clients can build partnerships with the same team members, Karen told me recently. The approach consists of regular support calls and account management calls with each customer to listen, understand and respond effectively. \u201cWe have a highly collaborative approach and work in a way that encourages us to be the customer\u2019s trusted partner. We have a robust, reliable and consistent team on hand, and we can bring in other experts to help deliver further assistance or support when needed,\u201d she said. Energy One\u2019s methodology towards customer care is proactive and includes interaction at many levels, including ensuring continuity of staffing from sales to implementation, gathering regular feedback, conducting account… … continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"acf":[],"yoast_head":"\n